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1st Call Cleaning Services
Commercial cleaning in San Antonio
About 1st Call Cleaning Services
1st Call Cleaning Services is a veteran-owned commercial cleaning and janitorial company in San Antonio that, according to its Google description, has more than 25 years of experience. City pages cover Alamo Heights, Castle Hills, Helotes, New Braunfels, Schertz and Universal City. Its website lists recurring janitorial service, day porter service, floor care, carpet and window cleaning and disinfection, for a wide range of facilities.
The website answers many buyer questions directly. It says there is no contract to sign, offers a free 14-day trial, and publishes plans starting at $175 per month. Cleaning is done by background-checked, in-house employees and never by third-party contractors, and the company carries general liability and workers' compensation insurance. It also mentions evening cleaning, supply restocking, supervisor inspections, a free walkthrough before quoting, a satisfaction guarantee, and IICRC and Green Seal credentials.
1st Call has a 5.0 rating from 286 Google reviews. Of the 9 most recent, 4 describe office or business cleaning, 3 mention thoroughness and 2 reliability.
Services and facilities
As listed on the contractor's website.
Services
- Recurring janitorial
- Floor care (strip, wax, burnish)
- Carpet cleaning
- Window cleaning
- Disinfection
- Day porter
Facilities
- Offices
- Medical & healthcare
- Industrial & warehouse
- Schools
- Retail
- Restaurants & kitchens
- Churches
- Government
- Apartments & HOAs
- Gyms
- Banks
What recent reviewers mention
From the 9 most recent Google reviews with text. We count themes; we don't quote reviews.
- 3 of 9 reviewsthoroughness
- 2 of 9 reviewsreliability
The owner replied to 0% of the recent reviews. Most recent review: June 2026.
Areas served
Cities with their own page on the contractor's website.
Alamo Heights, Universal City, Schertz, New Braunfels, Castle Hills, Helotes
Data checked October 2026. Is something wrong or out of date? Tell us.
Buyer's checklist
13 answers we found for 1st Call Cleaning Services. Everything marked "Ask them" still needs an answer in writing before you sign.
Where each fact comes from:Public recordStated on websiteGoogle reviews
Facility fit and experience
- Free walkthrough before quotingStated on website
- Ask them:Can you provide references from comparable clients, including a long-term client?
Scope and cleaning standards
- Evening / after-hours cleaningStated on website
- Restocks paper, soap and linersStated on website
- Ask them:Can you provide a written checklist of tasks per visit, weekly and monthly?
- Ask them:What is excluded or priced separately (carpet extraction, floor refinishing, windows)?
Reliability and staffing
- Own employees, not subcontractorsStated on website
- IICRC certificationStated on website
- Green Seal certified products or certificationStated on website
- Reliability (2 of 9 recent reviews)Google reviews
- Ask them:Will we have the same team, and who supervises them?
- Ask them:Who covers sickness, vacations and turnover?
- Ask them:If a visit is missed, when will you notify us and restore service?
Quality control and communication
- Satisfaction or re-clean guaranteeStated on website
- Regular supervisor inspectionsStated on website
- Ask them:Who is our main contact, and how do we reach someone after hours?
- Ask them:What response and correction times will you commit to in writing?
Insurance, security and accountability
- Background-checked staffStated on website
- InsuredStated on website
- Ask them:Can you provide current certificates for general liability and workers' compensation?
- Ask them:What screening is done before staff get access to our building?
- Ask them:How are keys, access codes and alarms handled?
Pricing and contract terms
- No long-term contract requiredStated on website
- Publishes pricesStated on website
- Ask them:What is the total recurring price, and what triggers extra charges?
- Ask them:How long is the rate fixed, and how much notice is given for increases?
- Ask them:What is the contract term, does it renew automatically, and what are the cancellation terms?
Startup and transition
- Ask them:When can you start, and who manages onboarding?
- Ask them:Can we agree on a trial period and an early review date?